Effective August 1, 2014 factory service repair support of RICOH IMAGING products (Pentax and Ricoh) will no longer be handled through C.R.I.S.
Ricoh Imaging Americas Corporation will be moving their factory service location to Connecticut. Ricoh Imaging expects service operations to resume by 8/15/14 at the new location. Please begin to send any units in need of service to the new factory service location. See below:
RICOH IMAGING
C/O PRECISION CAMERA
7 ANNGINA DRIVE
ENFIELD, CT 06082
Customer Service Phone: 800-665-6515 Customer Service Phone Hours: Monday – Friday: 9:00 AM ET – 7:00 PM ET
If you have any questions or concerns about your Ricoh (Pentax) product, please contact Ricoh Imaging customer service department at their toll free number, 800-234-0276.
For items received at our location prior to and after August 1st, 2014 we will forward these items to the new service location for processing and customer contact. Repairs previously approved but not completed by C.R.I.S. will be completed by the new location and they will honor the estimated price. The new location will be in contact with you to arrange for your payment method. Please rest assured that we are taking great care in the transfer of your equipment to the new location.
All of us at C.R.I.S. want to thank you for the trust you have shown in our repair systems over the years. We have appreciated the business and the relationships we have developed. Although we will no longer be acting as the factory service agent for Ricoh Imaging we will be here for your other service needs. Please don’t hesitate to give us a call.